Simple Business Job and Ticketing System
CustomerJob and Ticketing System Management is the type of system that we offer to mainly service driven small businesses, such as plumbing, maintanence, car service, electrical and manual labor services. This system allows our clients the easy implementation of jobs, customer accounts, contract info and billing/invoicing, directly from the system.
WE CAN WHITE LABLE ANY AND ALL FEATURES IN OUR PLATFORM, TO MATCH YOUR CORPORATE BRANDING AND IDENTIFICATION - we do NOT redevelop off-the-shelf applications and rebrand them:
Operational CRM
Operational CRM provides support to the front office business processes, including sales, marketing and service. Each interaction with a customer is generally added to that customer's contact history, which staff can retrieve from the database as necessary.
Collaborative CRM
Collaborative CRM covers the direct interaction with customers, for a variety of different purposes, including feedback and issue-reporting. Interaction can be through a variety of channels, such as web pages, email, or SMS. The objectives of Collaborative CRM can be broad, including cost reduction and service improvements.
Analytical CRM
Analytical CRM analyses customer data for a variety of purposes including:
* Design and execution of targeted marketing campaigns to optimizing marketing effectiveness
* Design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention
* Analysis of customer behavior to aid product and service decision making (e.g. pricing, new product development etc.)
* Management decisions, e.g. financial forecasting and customer profitability analysis
* Prediction of the probability of customer defection.
Analytical CRM generally makes heavy use of predictive analytics.
