HealthCare.gov

October 1st was the day. The US government may have shutdown, but despite the best efforts of Tea Party Republicans, the Patient Protection and Affordable Care Act’s centerpiece — the state and Federal health exchanges where people can shop for insurance coverage — is open for business.

The  federal flagship Website Healthcare.gov — was mired with problems on the very first day. People were often redirected to a page with the message, “The System is down at the moment. We’re working to resolve the issue as soon as possible. Please try again later.”

So what was the problem? Was it the government shutdown? Poor Website design? Hacking? According to the Health and Human Services (HHS) Department, the issue is around the fact that they had more people visiting the site, than the department had expected.

An official at HHS said, “We have built a dynamic system and are prepared to make adjustments as needed and improve the consumer experience. This new system will allow millions of Americans to access quality, affordable health care coverage – without underwriting. Consumers who need help can also contact the call center, use the live chat function, or go to localhelp.healthcare.gov to find in-person help in their community.” These fall-backs also appeared to be overwhelmed.

The service provider that provides the infrastructure to the site, is Akamia – a strong and reputable provider of high availability infrastructure solutions. We at Gallant know that it is only a matter of time before all the issues are resolved and the process can continue as normal and that this is a good example of lessons learned for future projects.

HealthCare.gov